Refund & Cancellation Policy

This policy explains how subscription billing, cancellations, and refunds work for SignalForge (the "Service"). It supplements our Terms of Service.

Operator: B&K Investment Group LLC (Michigan, USA). Billing questions: billing@signal4ge.com.

Subscriptions renew automatically

Paid plans are billed in advance on a recurring basis (monthly or annual, as you selected at checkout). Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.

Cancelling your plan

• Cancel any time from Settings → Billing or by emailing billing@signal4ge.com.
• Your plan stays active until the end of the current paid period.
• After that, your account downgrades to the free tier. Bots and connections that exceed free-tier limits are paused, not deleted.

Refund window

• First-time subscribers: full refund if you request one within 14 days of your first paid charge and have not used live-trading features.
• Annual plans: pro-rata refund of the unused portion within the first 30 days.
• Renewal charges: we will refund a renewal charge if you request it within 7 days of that charge, provided you did not use paid features after renewal.
• Refunds are issued to the original payment method within 5–10 business days.

What is not refundable

• Charges older than the windows above.
• Losses, missed profits, slippage, exchange fees, or any trading-related outcomes — see Risk Disclosures.
• Third-party fees (broker commissions, exchange withdrawal fees, network gas).
• Accounts terminated for violating our Acceptable Use Policy.

EU / UK statutory rights

If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal for digital services. By starting to use the Service during that period you may waive the right for content already delivered; unused portions remain refundable. Nothing in this policy limits your non-waivable consumer rights.

Chargebacks

Please contact billing@signal4ge.com before filing a chargeback — we can usually resolve billing issues faster directly. Fraudulent chargebacks may result in account termination and referral to collections.

Contact

Billing questions: billing@signal4ge.com.